Jennifer E. Mercer has more than 20 years of experience providing strategic communications counsel to companies large and small. With a career rooted in financial and business communications, Jennifer is an expert at creating both internal and external communication strategies around important initiatives including corporate messaging, strategic planning, public relations, litigation support, reputation and crisis management. Jennifer excels at working closely with internal corporate teams and company advisors to develop and execute strategic communication programs that strengthen brands, minimize risk, and manage reputation.
A veteran of the communications field with both corporate and agency experience, Jennifer has led complex communication campaigns for numerous companies across a broad range of industries including energy, financial services, homebuilding, retail, media, non-profit, pharmaceuticals, professional services, restaurant, retail, and technology.
Prior to Paladin Strategic Communications, Jennifer served as Vice President and leader of the Strategic Communications group at Donlin Recano & Company and before that, she launched and led the Strategic Communications group at Epiq. Other experience includes developing and managing critical communications programs for clients at some of the world’s leading public relations firms, including MWW Group, Hill & Knowlton, and Sitrick & Company. She has also served as the
Director of Public Relations managing the public relations for the CEO of Hitachi Data Systems and as the Director of Communications of a leading information-management and professional services firm.
Jennifer earned her bachelor’s degree from the University of California, San Diego. She sits on the board of the Turnaround Management Association (TMA) Southern California Chapter as the Communications Chair, is a board member of CARE (Credit Abuse Resistance Education), and is an active member of the American Bankruptcy Institute (ABI), the Association for Corporate Growth (ACG), and the Public Relations Society of America (PRSA). She is a published author and frequent speaker on topics related to organizational change and crisis management.